SMS case study – Mississippi Development Authority

Posted by: Marketing System Blueprints, LLC is the leading provider of Mobile Marketing solutions for local businesses. MSB employs the latest Mobile Marketing startegies to assist their clients through the complex universe of Mobile Marketing for long-term results in competitive markets.

By Giselle Tsirulnik

June 23, 2010

SMS case study ? Mississippi Development Authority

Biking in Mississippi

Name and city and state of marketer
Mississippi Development Authority/Tourism Division

Name and city and state of?mobile marketing services firm
Ping Mobile, Englewood Cliffs, NJ

Campaign/program name
Play Your Way Through Mississippi

Common short code and keywords used
Consumers were asked to text the keyword MISS to short code 74642.

Objective
The objective for Mississippi Development Authority?s Tourism Division was to promote spring tourism.

Target audience
The target audience was Mississippi locals.

Strategy
The strategy was to promote spring tourism and also build a database for future marketing.

Call to action
The Mississippi Development Authority?s tourism division ran a sweepstakes that was advertised on the local cable networks and local Web sites of NCC Media.

Consumers were asked to text the keyword MISS to short code 74642 for a chance to win a Peavey custom electric guitar, a gas card and hotel accommodations for two in various places of interest around Mississippi ? a prize valued at $3500.

Tactics
The campaign was advertised via 30-second television spots airing on targeted cable networks and with locally targeted Web banner ads.?

When viewers texted the keyword MISS to short code 74642 or entered their phone number on the Web, they received a message confirming their entry into the sweepstakes and directing them to the Mississippi Development Authority Web site for more information.??

Entrants also received a second call-to-action offering the opportunity to increase their odds of winning by opting in to the “MS Mobile Club” and receiving 10 more entries to the sweepstakes.?

Results
Approximately 2,000 people texted in to enter the sweepstakes, and the double opt-in rate was 22 percent. In other words around?440 people opted-in to the mobile database.

Quote from NCC Media
“This was a valuable, appealing prize,” said Lori Givens, senior director of promotions and corporate communications at NCC Media. ?So we expected a good response. Approximately 2,000 people texted-in to enter the sweepstakes, and the double opt-in rate was 22 percent. I’d say the campaign was a great success.

“We are very happy with the results and will be using mobile marketing for our clients again in the near future,? she said.

Quote from Ping Mobile
“This particular campaign was set up enabling participants to enter by web or mobile,” said Shira Simmonds, president of Ping Mobile, the mobile marketing agency that facilitated the campaign.

“The Web site was connected to our platform via API ? application programming interface ? which enabled it to interact with our system and collect all entry data,? she said.

?All entries received via SMS or Web, were pooled into one location.”

Senior Editor Giselle Tsirulnik covers advertising, messaging, legal/privacy and database/CRM. Reach her at giselle@mobilemarketer.com.

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SMS case study – Ford Canada

Posted by: Marketing System Blueprints, LLC is the leading provider of Mobile Marketing solutions for local businesses. MSB employs the latest Mobile Marketing startegies to assist their clients through the complex universe of Mobile Marketing for long-term results in competitive markets.

By Giselle Tsirulnik

July 9, 2010

SMS case study ? Ford Canada

Ford’s call to action was publicized at the kiosk

Name and city and state of marketer
Ford Canada

Name and city and state of agency or marketing services firm
Carlson Marketing Group, Toronto, ON, and Broadplay Inc., Toronto ON

Campaign/program name
Ford Canada – Auto Show Sponsorship

Duration
Jan. 15 – April 4

Common short code and keywords used
Text the keyword FORD to short code 123411

Objective
Ford Motor Co. of Canada was a sponsor at the 2010 Canadian International Auto Show in six major centers across Canada.

It needed a campaign that would work nationally and would allow for its brand to interact with the attendees in a way that was engaging and would differentiate it from the competing motor companies participating.

Additional goals included:
??Offering a utility through all mobile devices and encouraging its use

??Building a mobile and email opt-in database for future marketing campaigns, with the potential to drive ROI

??Determining customer communication preferences to enable more effective and targeted remarketing.

??Survey the audience about products and services offered by Ford

Strategy
A call to action was displayed at the Ford?s Auto Show booth in six cities across Canada.

The audience initially engaged with the brand through SMS by sending a text message to a short code.

A text message was then sent back to the users asking them to fill out a short survey through mobile Web or have it sent to their email address.

The text message served as a gateway to navigate users to the mobile Web or email.

A total of three mobile communication channels were supported: SMS, mobile Web and email.
French and English participation needed to be supported.

The mobile call to action was displayed on print banner ads at Ford?s Auto Show booth as well as on interactive kiosks and displays.

Call to action
?Take our survey and you could win $5000 in gas. Text FORD to 123411 for a chance to win!?

Results
??64 percent of participants chose to complete the survey

??45 percent of participants chose to complete the survey by email

??19 percent of participants chose to complete the survey on mobile Web

??18 percent of participants opted in to receive future promotions from Ford

Ford was able to build a database for future use and identify customers who preferred to interact with the brand via mobile web as well as those who preferred email communications from Ford Canada.

Quote
?SMS is the ideal mobile marketing channel because it not only reaches 100?percent of all handsets but it can also be a gateway to more rich media experiences,? said Marcus Anderson, president of Broadplay Mobile.

Final take
Mobile Marketer’s senior editor, Giselle Tsirulnik talks about the automotive sector’s use of SMS

Senior Editor Giselle Tsirulnik covers advertising, messaging, legal/privacy and database/CRM. Reach her at giselle@mobilemarketer.com.

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SMS case study – Carrabba’s Italian Grill

Posted by: Marketing System Blueprints, LLC is the leading provider of Mobile Marketing solutions for local businesses. MSB employs the latest Mobile Marketing startegies to assist their clients through the complex universe of Mobile Marketing for long-term results in competitive markets.

By Giselle Tsirulnik

September 2, 2010

SMS case study - Carrabba's Italian Grill

Carrabba’s SMS campaign

Name and city and state of marketer
Carrabba?s Italian Grill, Tampa, FL

Campaign/program name
SMS Text Campaign test

Duration
Four week campaign

Common short code and keywords used
Consumers were asked to text the keyword AMICI to short code 82672. Carrabba?s customer appreciation group is called the Amici Club so this program was an extension of that.

Objective?
The first objective was to expand Carrabba?s Orlando test to the Tampa market so the brand could promote to multiple customer touch points at a time of the day when consumers are most likely to be influenced.

Additionally, Carrabba?s wanted to further engage customers and learn more about their interests while deepening brand awareness and technological advances.

Carrabba?s hoped to achieve a 5 percent redemption rate.

Target audience
The target audience was men and women ages?25-54

Strategy
Each participating Carrabba?s location had the ability to grow their own database and select specific business touch points where they wanted to grow their sales.

Each SMS campaign was positioned to promote the different ways customers can experience Carrabba?s through SMS.?

Early dining (4-6), Late dining (8-10), Carside Carryout, Sunday lunch, and Happy Hour are a sampling of different campaigns that were used.

Call to action
Calls to action varied among each campaign that was used.? Different offers were used to resonate with the customer and encourage repeat visits and increased traffic to restaurants.

Tactics
Each restaurant selected 3-4 campaigns that were meaningful to them where they wanted to grow their business.?

Once complete, those campaigns were deployed out to their respective databases along with engagement texts.?

This mix provided an opportunity to provide offers to customers to drive sales as well as engage and keep top-of-mind with customers.

Results
There were 443 participants, accounting for a 35 percent redemption rate.

What next
Next, Carrabba?s will expand the test nationwide to create a greater presence in this category.?

This will launch through Carrabba?s customer appreciation group, Amici Club.? The same mix will be used as this test through providing offers and engagement texts.

Lessons learned
It is far easier for Carrabba?s restaurants to execute the SMS campaign by having only one redemption and tracking device that is synced with the POS system.

Executive?s name, title and company for response attribution
Jamie Miller, brand marketing manager at Carrabba?s Italian Grill

?The SMS campaign allowed us to increase customer traffic to our restaurants in a manner that allowed for growth in specific segment sales that were exclusive to each restaurant.?

Senior Editor Giselle Tsirulnik covers advertising, messaging, legal/privacy and database/CRM. Reach her at giselle@mobilemarketer.com.

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SMS case study – M&M Products Co.

Posted by: Marketing System Blueprints, LLC is the leading provider of Mobile Marketing solutions for local businesses. MSB employs the latest Mobile Marketing startegies to assist their clients through the complex universe of Mobile Marketing for long-term results in competitive markets.

By Giselle Tsirulnik

October 4, 2010

M&M Products

M&M products

Name and city and state of marketer
M&M Products Co., Atlanta

Name and city and state of agency
Vert, Atlanta

Campaign/program name
Sofn’Free GroHealthy 2010 Sampling Campaign

Duration
The campaign ran for 90 days?in the second quarter of 2010

Common short code and keywords used
Consumers were prompted to text the keywords SOFT to short code 59925.

Objective
The ultimate objective was to drive trial usage through product sampling to targeted and relevant potential new users and customers.

However, secondary objectives were to:

1) Measure the effectiveness of the print ad
2) Begin building an opt-in list for both mobile and email
3) Garner a deeper new product/brand awareness among the target

Target audience
The target audience was primarily ethnic women ages 25-54.

Strategy
Vert worked with M&M’s marketing team to develop an end-to-end program that prominently placed the free sample offer in a number of highly targeted print buys alongside branding and product information.

Users were prompted to text SOFT to 59925, which then requested their email address and alerted them that they would receive a follow-up from the brand.

To avoid alienating non-smartphone users, the fulfillment portion of the sampling was done via the Web supported by custom emails and landing pages.

Call to action
The call to action was ?To get free samples and try the product out first, text SOFT to 59925? and was prominently displayed across a small, hyper-targeted print buy in women’s ethnic-style magazines.

Tactics
By leveraging the broad reach of SMS, combined with a fulfillment program via email and Web, the brand was?able to create branded interactions that ultimately grew remarketing lists on both mobile and email, and drove trial usage.

This has helped kickstart sales nationwide and support the product’s large distribution footprint with Walmart.

Results
More than 4,400 total messages were received from users during campaign.

There have been 2,056 mobile opt-ins thus far, a 46 percent mobile conversion rate.

Additionally, there were 1,774 valid emails received from SMS user responses and 809 users completed the Web-based fulfillment and opted in to an eCRM program.

What next
The marketer is continuing to explore and leverage SMS calls-to-action across its various brands, primarily in targeted print advertising.

Beyond SMS, it is exploring other opportunities primarily centered around leveraging the mobile Web in 2011 due to the high level of adoption among ethnic populations.

Lessons learned
Placement and prominence is key. The company tested a couple of other executions where the offer and SMS call-to-action were nestled among other copy in the ad to only see abysmal results.

Combining?branding and a direct-response call to action?needs to be well balanced and focused on the end goal ? response and conversion.

Senior Editor Giselle Tsirulnik covers advertising, messaging, legal/privacy and database/CRM. Reach her at giselle@mobilemarketer.com.

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SMS case study – Toronto’s Globe and Mail newspaper

Posted by: Marketing System Blueprints, LLC is the leading provider of Mobile Marketing solutions for local businesses. MSB employs the latest Mobile Marketing startegies to assist their clients through the complex universe of Mobile Marketing for long-term results in competitive markets.

By Giselle Tsirulnik

July 15, 2010

The Globe and Mail

The Globe and Mail

Name and city and state of marketer
The Globe and Mail, Toronto, ON

Name and city and state of agency or marketing services firm
Broadplay Inc., Toronto, ON

Campaign name
The Globe and Mail G8/G20 Summit Mobile ? Alert Program

Dates
July 21 ? July 28

Common short code and keywords used
Text the keyword G20 to short code 123411

Objective
As world leaders gathered in Toronto for the G20 summit, The Globe and Mail wanted to offer breaking news updates and analysis of the issues of importance to Canadians.?

From protests and traffic jams to maternal health and the global financial crisis, the Globe & Mail reporters wanted it covered.

By offering mobile alerts to allow the reader to stay up-to-date with the latest news as it happens, The Globe needed a campaign that would work nationally and would allow for newspaper to interact with its readers in a way that differentiated it from other publications.??

Additional goals included:

??Enhance interaction with readers through SMS
??Connect mobile users to The Globe & Mail?s mobile Web site on the go
??Build a mobile and email opt-in database for future news campaigns

Strategy
Readers had the option of signing up for the Globe and Mail?s G8/G20 Summit Mobile alerts in two ways: online or by texting in.

An online sign-up form was created that captured the readers? mobile phone number and sent?out a?text message to the number confirming the opt-in.?

Readers could also sign up directly from their mobile phones by text.

Through the course of the G8/G20 Summit and for several days leading up to it, subscribers received breaking news updates relating to the event.

Each text message contained the news headline along with a web link to the article that navigated readers back to the Globe and Mail?s website.?

At the end of the campaign readers were asked if they wished to stay opted in for future news alerts by text or if they wished to provide their email address to have news sent to their inbox.

Tactics
The program was advertised online only for five days leading up to the summit, saying;??Our mobile alerts will allow you to stay up-to-date with the latest news as it happens.? and ?Sign up to receive G8/G20 alerts on your phone.?

Call to action
?It?s as Easy as 123 to get the G8/G20 Summit 411!?

Results
??53000-plus messages were sent as part of the campaign
??52 percent of alert subscribers gave their email address to receive future news subscription alerts
??89 percent of alert subscribers signed up for the alerts online

The Globe & Mail was able to build a database for future use and identify customers who preferred to interact with the newspaper via email.

Quote
“The Globe and Mail is committed to delivering news to our readers when they need it and how they want it, and this use of SMS alerts is only the latest in a string of mobile initiatives underway at The Globe as we embrace the changing nature of news delivery,? said Angus Frame, vice president of digital at The Globe and Mail.

Senior Editor Giselle Tsirulnik covers advertising, messaging, legal/privacy and database/CRM. Reach her at giselle@mobilemarketer.com.

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